Support
Something broken or confusing? Email support@iwats.app — tell us what you were doing and what happened, and we'll get back to you. We usually reply within a couple of days.
Ticket scanning missed details
Scans read the artist, venue and date from a photo, then hand you a review step before anything is saved. If a field is wrong, edit it there. Clear, flat, well-lit photos work best; multiple tickets in one photo are supported, and non-music stubs are skipped automatically.
An import only brought over some columns
Use the Import page and check the preview before committing — you can correct rows that didn't match. Dates work best in a consistent format, and ratings can be on a 1–5 or 1–10 scale.
A venue is on the map in the wrong place
Open the venue and use the locate tool to pick the correct place, or edit it manually. Fixing it once updates every show at that venue.
Privacy and sharing
Your archive is private until you choose otherwise. See Privacy Choices for sharing, export and deletion, and the Privacy Policy for the full detail.
Account changes
Username, sign-in email, data export and account deletion all live in Settings. Forgot your password? Use “Reset password” on the sign-in page.
Report content
To report objectionable content or an abusive user, email support@iwats.app. We act on reports within 24 hours.